Digital Transformation

Reimagining Customer Loyalty in the Paints Industry

Developed a groundbreaking omni-channel loyalty platform connecting *Web, Android, and USSD (338#) for seamless customer engagement and instant MPesa rewards.

Led the end-to-end delivery, driving multi-vendor collaboration, security assurance, and scalable architecture — setting a new standard for digital transformation in the paints sector.

This initiative not only enhanced customer retention but also redefined how traditional industries leverage technology for engagement and growth.